MANAGED IT INFRASTRUCTURE & MONITORING
Bring monitoring, secure access and operational ownership together across hosted workloads, servers and remote environments. DC Core helps your team detect issues, control management paths and maintain the infrastructure included in the agreed service.
Scope one environment before extending the operating model.
ONE OPERATIONAL VIEW
DC Core combines agent-based management with platform monitoring and controlled access. The result is a clearer operating picture for infrastructure under management, without pretending customer applications or third-party platforms are automatically in scope.
Health and performance telemetry supports service checks, fault detection, capacity review and investigation across platform components, relays, agents and managed infrastructure.
Customer-side agents normally connect outwards to DC Core. Authorised teams can use the relay model for approved monitoring and support workflows without exposing a general inbound management port.
Managed operating systems and platform components are hardened and maintained within scope. Security updates are prioritised by risk, exploitation status and operational impact.
MANAGED CAPABILITIES
The service is assembled from the controls appropriate to your estate. Coverage follows the systems DC Core has been authorised and equipped to manage.
See the control plane →Monitor availability, resource indicators, service status, agent connectivity and response behaviour where DC Core has operational visibility.
Use relevant telemetry and logs to identify degradation, unusual behaviour or component failure and support a structured operational response.
Minimise exposed services, restrict privileged access, review configuration and apply managed operating-system or platform updates through the agreed change process.
Use agent-based access for authorised diagnostics and approved actions, subject to user, tenant, device and command controls in the platform.
Performance monitoring and operational history inform maintenance, capacity planning and recovery decisions for the managed environment.
MONITORING & RESPONSE
Monitoring coverage, alert routing and response expectations are agreed with the service scope. Business workflow alerts inside a customer application remain with the customer unless explicitly included.
Observe key application services, relay availability, agent communication and managed infrastructure indicators.
Alerting surfaces failed components, degraded service, availability changes and unusual behaviour that warrant investigation.
Logs and telemetry support troubleshooting, audit review and incident investigation where relevant data is collected.
An internal service compares workload behaviour with previous operational baselines to help surface abnormal patterns.
Responsiveness, connectivity stability and infrastructure performance support planning and platform improvement.
DC Core investigates and acts on signals affecting the infrastructure and platform components under its management.
ONBOARDING PROCESS
A useful managed service begins with inventory and ownership. We define what is observable, what DC Core can change and how incidents cross the customer boundary.
Map systems, services, owners, current providers, dependencies and existing monitoring or access constraints.
Review exposure, access, service health, patch position and operational gaps within the proposed scope.
Deploy approved agents or managed controls, confirm alert paths and test authorised operational access.
Monitor, triage and maintain the agreed components using documented boundaries and change windows.
PATCHING & CHANGE
Update urgency is balanced against exploitation risk and service impact. The exact cadence depends on the systems under management and the maintenance arrangement.
SHARED RESPONSIBILITY
An agent can add connectivity or visibility to an existing system without transferring every infrastructure responsibility to DC Core. The service schedule records the actual split.
| Area | DC Core | Customer |
|---|---|---|
| Managed systems | Operation, hardening, monitoring and maintenance of the infrastructure components named in scope. | Systems, locations and services not transferred into DC Core operational control. |
| Monitoring | Platform, availability, performance and security-relevant monitoring within the managed boundary. | Application-specific business processes and alerts not included in the managed service. |
| Patching | Managed platform, operating-system and infrastructure updates according to the agreed process. | Customer applications, plugins, integrations and out-of-scope hosts or services. |
| Access | Platform authentication, role-based controls and restricted administrative pathways. | Customer user approvals, suitable permissions and timely removal of access. |
| Third parties | DC Core-operated agents, connectivity and components deployed around the environment. | Physical facilities, hypervisors, networks or provider controls not operated by DC Core. |
SUPPORT MODEL
Standard support is available Monday–Friday, 08:00–17:00 UK time, excluding UK public holidays. Critical incidents can be handled outside those hours where the customer has an appropriate managed support arrangement.
Service requests, non-urgent faults and configuration queries are triaged during UK business hours under the agreed support process.
Where contracted, critical production-impacting events can enter emergency handling outside standard hours. The applicable coverage and escalation path are defined in the service agreement.
COMMON QUESTIONS
Bring an inventory or just a problem environment. We can use discovery to establish what is realistically manageable.
DC Core can support hosted workloads, servers, remote sites and network-connected systems. The exact managed components, access paths, monitoring coverage and maintenance responsibilities are defined for each environment.
Patching is prioritised according to risk and operational impact. Critical security updates associated with active known exploited vulnerabilities are prioritised, while routine operating-system, dependency and platform updates are applied through planned maintenance or controlled deployment windows.
Standard support is Monday–Friday, 08:00–17:00 UK time, excluding UK public holidays. Critical incident handling outside those hours is available where it is included in a managed support arrangement.
We can add approved agents, connectivity, monitoring or agreed management around customer-owned and third-party environments. Controls such as physical security, hypervisor operation or host patching remain with the current operator unless DC Core has explicitly taken responsibility for them.
Not by default. DC Core monitors platform services, managed infrastructure and relevant availability or security signals. Monitoring and response for customer-owned business logic or application workflows remains with the customer unless it is specifically included.
CONNECTED SERVICES
START WITH THE CURRENT STATE
Share an environment, service list or recurring operational problem. We’ll identify the likely managed boundary and a practical way to validate it.