Platform architecture
See how secured ingress, the control plane, L0/L1 relay modes and customer-side agents work together to reach managed environments.
Explore the architecture →PLATFORM RESOURCES
Security and platform resources for serious evaluation.
Review the architecture, check our assurance position, find service-status guidance or access customer tools. Deployment-specific documentation and confidential assurance material are provided through the appropriate customer channel.
START HERE
Choose the resource that matches your question.
Public pages explain the common platform model. Customer-specific topology, sub-processor use, recovery objectives and operational evidence depend on the service being assessed and may be subject to confidentiality terms.
Trust Centre
Review security controls, data residency, encryption boundaries, backups, monitoring, shared responsibility and compliance progress.
Review assurance →Infrastructure problem-solving
Start with a buyer question about private VM management, UK-hosted cloud, zero-trust access or isolated disaster recovery.
Browse problem-solving guides →Cloud provider comparisons
Compare DC Core with AWS, Azure, Google Cloud, Fasthosts and DigitalOcean using dated claims linked to first-party documentation.
Compare cloud providers →Central Portal
Existing customers can sign in for authorised platform access, environment management and customer-specific tooling.
Open Central Portal →External Security Sweep
Assess externally visible services, known vulnerabilities and configuration risks before planning wider infrastructure changes.
Review Security Sweep →Supplier assurance material
Request the detailed assurance pack, deployment-specific control answers or supporting evidence for a procurement review.
Request assurance material →DIRECT CONTACTS
Route questions to the right team.
Using the correct channel helps us protect customer information and prioritise time-sensitive reports.
Support & service queries
For operational support, customer requests and general service assistance, email the support team or use the Central Portal.
[email protected] →Security & responsible disclosure
Report suspected vulnerabilities with the affected service, a clear description, reproduction steps and any useful evidence.
[email protected] →CAN’T FIND WHAT YOU NEED?
Send us the evaluation context.
An engineer can clarify platform fit, while the assurance team can route customer-specific security and procurement material.